Last updated: May 1, 2026
1. Acceptance of these Terms
These Terms of Service ("Terms") are a binding contract between you and IronClad Pro Wash, LLC ("we", "us", or "IronClad CRM"). They govern your access to and use of the IronClad CRM mobile application, the ironcladcrmpro.com website, and any related services (collectively, the "Service").
By creating an account, signing in, or otherwise using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree, do not use the Service.
If you are using the Service on behalf of a company, partnership, or other organization, you represent that you are authorized to bind that organization to these Terms, and "you" refers to both you personally and that organization.
2. The Service, in plain English
IronClad CRM is a customer relationship management ("CRM") and field-operations tool aimed at small contractors, cleaners, and similar service businesses. It lets a business owner (a "Boss") track customers, jobs, quotes, invoices, payments, photos, mileage, and team members, and lets the Boss invite employees ("Crew") who can clock in, see assigned jobs, upload photos, and chat.
The Service is provided as software-as-a-service. We may add, remove, or change features at any time. We will not knowingly remove a feature that you specifically rely on without reasonable notice when we are able to give it.
3. Accounts and account security
To use the Service, you must create an account through our authentication provider. You must provide accurate information and keep it up to date. You are responsible for safeguarding your login credentials and for all activity that occurs under your account.
You must be at least 18 years old, or the age of majority in your jurisdiction, to create an account. The Service is intended for business use only and is not directed to children under 13.
Notify us promptly at ironcladcrmsupport@gmail.com if you suspect any unauthorized access to your account.
4. Roles, permissions, and your customers' data
When you use the Service as a Boss, you are the controller of the information you upload about your own customers, jobs, and team. You are solely responsible for:
(a) having the right to collect and store that information;
(b) providing any required disclosures, notices, or consents to your customers and your Crew (including any disclosures required by employee-monitoring laws in states like Connecticut, New York, and Delaware before tracking employee location or clock-in events);
(c) honoring your customers' privacy and data-deletion requests under applicable law;
(d) the lawfulness of any photographs, audio, or other content uploaded to the Service.
When you use the Service as Crew, you understand that your Boss has visibility into work-related data you create through the Service, including your clock-in/clock-out times, location pings during shifts, photos you upload, and messages you send within the Service's chat. You should not use the Service to send personal or sensitive content unrelated to your job.
5. Subscriptions, billing, and trials
Paid plans are billed through Stripe, our payment processor. Pricing for each plan tier (Ironclad, Pro, Platinum, Diamond) is shown in the app at the time of checkout and may change with reasonable notice for renewals.
Free trials, when offered, automatically convert into paid subscriptions at the end of the trial unless you cancel before the trial ends. You can cancel at any time from the Subscription screen in the app, or by contacting ironcladcrmsupport@gmail.com.
Subscriptions renew automatically for successive billing periods until canceled. We will charge the payment method on file for each renewal at the then-current price for your plan.
Except where required by law, payments are non-refundable, including for partial billing periods, unused features, or seats you stopped using mid-cycle. We may, at our discretion, issue refunds or credits in cases of clear billing error or extended Service outage.
If a payment fails, your subscription may be suspended or downgraded. We may attempt to retry the charge and may notify you by email so you can update your payment method.
Promo codes, referral credits, and other promotional discounts are subject to the specific terms shown when they are issued. They are non-transferable, have no cash value, and may be revoked if used in violation of these Terms.
6. Acceptable use
You agree not to:
(a) use the Service for anything illegal, fraudulent, harmful, or harassing;
(b) upload content you don't have the right to upload, including copyrighted material, photos of people who haven't consented, or sensitive personal data you weren't authorized to collect;
(c) attempt to reverse engineer, decompile, scrape, or otherwise extract the source code or non-public data of the Service except as expressly permitted by law;
(d) interfere with the Service, probe for vulnerabilities, run load or denial-of-service attacks, or attempt to bypass authentication, rate limits, or billing;
(e) use the Service to compete with us by building a substantially similar product;
(f) resell, sublicense, or otherwise commercially exploit the Service except to use it for your own business operations.
We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.
7. Your content and our license
You retain ownership of the data, photos, documents, messages, and other content you submit to the Service ("Your Content"). You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, and process Your Content solely as necessary to operate, secure, support, and improve the Service.
We do not sell Your Content. We do not use Your Content to train third-party AI models. The in-app help chat ("Ask the AI") sends only the messages you type into that screen to a large-language-model provider for the sole purpose of answering your question; it does not feed your customer or job data into any model.
8. Service availability and changes
We work hard to keep the Service available, but we don't guarantee uninterrupted, error-free operation. We may need to take the Service offline for maintenance, security, or upgrades, and we will try to do so during low-traffic periods when reasonably possible.
We may change, suspend, or discontinue any part of the Service at our discretion. If we materially limit or remove features you actively use, we will use commercially reasonable efforts to notify you in advance.
9. Third-party services
The Service relies on third-party providers including Clerk (authentication), Stripe (payments), Replit (hosting and infrastructure), Resend (transactional email), and large-language-model providers used to power features like Ask the AI. Your use of any feature that depends on a third-party provider is also subject to that provider's terms and privacy practices. We are not responsible for the acts or omissions of third-party providers, but we choose them carefully and will work in good faith to address issues you report.
10. Termination
You may stop using the Service and delete your account at any time. From the More tab in the app, choose Sign out, then email ironcladcrmsupport@gmail.com from the email on your account to request deletion of your data.
We may suspend or terminate your access immediately if you breach these Terms, if your account is used for unlawful activity, if your payments fail, or if we are required to do so by law. We may terminate the Service in its entirety with reasonable notice.
On termination, your right to use the Service ends. Data may be retained for a reasonable period to comply with legal, accounting, or backup obligations, after which it will be deleted or anonymized as described in our Privacy Policy.
11. Disclaimers
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL MEET YOUR REQUIREMENTS, BE UNINTERRUPTED OR ERROR-FREE, OR THAT DATA WILL ALWAYS BE ACCURATE OR PRESERVED.
THE SERVICE IS A BUSINESS TOOL AND IS NOT A SUBSTITUTE FOR PROFESSIONAL LEGAL, TAX, ACCOUNTING, OR INSURANCE ADVICE. THE TAX, MILEAGE, AND INVOICE FEATURES ARE INFORMATIONAL ONLY; YOU REMAIN RESPONSIBLE FOR THE ACCURACY OF YOUR TAX FILINGS AND BUSINESS RECORDS.
12. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL IRONCLAD PRO WASH, LLC OR ITS OWNERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST REVENUE, LOST DATA, BUSINESS INTERRUPTION, OR LOSS OF GOODWILL, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).
Some jurisdictions do not allow the exclusion or limitation of certain damages, so some of the above may not apply to you.
13. Indemnification
You agree to indemnify, defend, and hold harmless IronClad Pro Wash, LLC and its owners, employees, contractors, and agents from and against any third-party claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) Your Content; (b) your use of the Service in violation of these Terms or applicable law; (c) your failure to obtain required consents from your customers or Crew; or (d) any dispute between you and a third party in connection with the Service.
14. Governing law and disputes
These Terms are governed by the laws of the State of Connecticut, without regard to its conflicts-of-law principles. Any dispute arising out of or relating to these Terms or the Service will be brought exclusively in the state or federal courts located in Connecticut, and you consent to the personal jurisdiction of those courts.
If we have not yet implemented an arbitration program, this paragraph will govern. We may add binding individual arbitration and a class-action waiver in a future revision; if and when we do, we will give notice and provide an opportunity to opt out as required by law.
15. Changes to these Terms
We may update these Terms from time to time. When we do, we will revise the "Last updated" date at the top, and for material changes we will provide notice through the Service or by email. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.
16. Miscellaneous
These Terms, together with the Privacy Policy and any plan-specific terms shown at checkout, are the entire agreement between you and us regarding the Service. If any provision is held unenforceable, the rest will remain in effect. Our failure to enforce any right is not a waiver. You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, or sale of assets. Section headings are for convenience only.
17. Contact
Questions about these Terms can be sent to ironcladcrmsupport@gmail.com. General support questions can be sent to ironcladcrmsupport@gmail.com.